Click start to set up your coffee subscription.
Payment will be made after the questions.

FAQ

Q: How does this work?
A: Fill in the form above to choose and pay for your subscription.

Q: Is shipping included?
A: Yes shipping is included for free.

Q: Do you only serve the UK?
A: Yes for the time being.

Q: How many coffees does 250g make?
A: Around 10-15 cups of filter coffee, or 10 double espressos.

Q: How often will I be charged?
A: Weekly, fortnightly or monthly depending on your selection.

Q: Can I use PayPal or a Credit Card?
A: No we only accept Direct Debit for Subscriptions.

Q: Can I give a subscription as a gift?
A: Yes there is an option in the form to provide a separate shipping name & address.

Q: How long does it take for the direct debit to be set up?
A: It takes about 5-6 working days for the bank to process your direct debit and take the first payment.

Q: When will my account be charged?
A: Weekly & fortnightly: on Mondays
Monthly: on the activation date.

Q: When will I receive my coffee?
A: Your first coffee will arrive on first Friday after the direct debit has been set up and first payment taken (whis is usually up to 10 working days from the order). All subsequent deliveries are dispatched on Wednesdays and should be with you by Friday of the given week. The 250g orders are designed to fit through most standard sized letter boxes.

Q: When is the coffee roasted?
A: Roasted to order.

Q: Can I pause or change my subscription?
A: Yes, just send an email with your needs to
subscription[at]departmentofcoffee[dot]com

Q: Can I cancel my subscription?
A: Yes you can cancel the Direct Debit from within your bank account or let us know and we'll cancel it for you.

Q: Can I order multiple subscriptions?
A: Yes simply come back to this page and start again once you have completed your first order.

Q: What will show on my bank statements?
GOCARDLESS or GOCARDLESS-[DEPARTMENTOFCOFFEE]

Q: What are the benefits of Direct Debit?
➞ Payment protection by the Direct Debit Guarantee
➞ Information protection by military-grade encryption
➞ Reduced payment failures (bank details change less often)
➞ Better for the environment (less paperwork

Any other questions?
subscription[at]departmentofcoffee[dot]com